The Healthcare Resort of Plano

3325 West Plano Parkway, Plano, TX 75075

Phone: 9723790000

CMS ratings and facility information

The Healthcare Resort of Plano is a Medicare-certified nursing facility in Plano, Collin County, Texas. CMS data for this profile was updated August 2026. Ratings and facility details can change; confirm current information with CMS and the facility.

CMS overall rating3 of 5 stars
Health inspection rating3 of 5
Staffing rating2 of 5
Quality measures rating3 of 5
Certified beds70
OwnershipNon profit - Other
CMS certification number676395

Staffing

Total nurse hours per resident day3.82
RN hours per resident day0.72
Nurse aide hours per resident day1.83
Total nursing staff turnover percent54.8
RN turnover percent50

Resident outcome measures

MeasureValueUnitPeriod
HospitalizationsNot availableevents_per_1000_resident_days20250101-20251231
Emergency-department visitsNot availableevents_per_1000_resident_days20250101-20251231
Falls with major injury5.88percent2025Q2-2026Q1
Pressure ulcers2.82percent2025Q2-2026Q1
Urinary tract infections0percent2025Q2-2026Q1
Antipsychotic medication use13.56percent2025Q2-2026Q1

Health inspection citations

Survey dateTagCitationSeverity
2025-06-260695Provide safe and appropriate respiratory care for a resident when needed.E
2025-06-260761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.E
2025-06-260880Provide and implement an infection prevention and control program.E
2025-06-260583Keep residents' personal and medical records private and confidential.D
2025-06-260656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D
2025-06-260690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D
2024-05-160698Provide safe, appropriate dialysis care/services for a resident who requires such services.E
2024-05-160755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.E
2024-05-160761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.E
2024-05-160880Provide and implement an infection prevention and control program.E
2024-05-160656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D
2023-02-230694Provide for the safe, appropriate administration of IV fluids for a resident when needed.E
2023-02-230804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.E
2023-02-230809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.E
2023-02-230812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E
2023-02-230758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.D
2023-02-230761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.D
2023-02-230880Provide and implement an infection prevention and control program.D
2023-02-230732Post nurse staffing information every day.C

Penalties

DateTypeAmount
2024-09-10Fine,995
2023-11-16Fine,443
2023-11-16Payment Denial

Ownership records

NameTypeRole
KEYSTONE CARE LLCOrganizationDIRECT OWNERSHIP INTEREST
THE ENSIGN GROUP INCOrganizationINDIRECT OWNERSHIP INTEREST
NICCUM, KEVINIndividualMANAGING CONTROL - GOVERNING BODY
PARK, KENIndividualMANAGING CONTROL - GOVERNING BODY
WILSON, EDWARDIndividualCORPORATE DIRECTOR
ASHTON, ANDREWIndividualCORPORATE OFFICER
BURNAM, SOONIndividualCORPORATE OFFICER
KEETCH, CHADIndividualCORPORATE OFFICER
SATO, AMIIndividualCORPORATE OFFICER
NICCUM, KEVINIndividualOPERATIONAL/MANAGERIAL CONTROL
PARK, KENIndividualOPERATIONAL/MANAGERIAL CONTROL
PORT, BARRYIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
ENSIGN SERVICES INCOrganizationADP OF THE SNF
WELLTOWER OP, LLCOrganizationADP OF THE SNF
NICCUM, KEVINIndividualADP OF THE SNF
PARK, KENIndividualADP OF THE SNF

Compare nursing homes in Collin County, Texas.

Source: Centers for Medicare & Medicaid Services Care Compare data. Data snapshot: August 2026. Read Our Data & Methodology. This directory does not provide medical or legal advice.