The Healthcare Resort of Plano
3325 West Plano Parkway, Plano, TX 75075
Phone: 9723790000
CMS ratings and facility information
The Healthcare Resort of Plano is a Medicare-certified nursing facility in Plano, Collin County, Texas. CMS data for this profile was updated October 2026. Ratings and facility details can change; confirm current information with CMS and the facility.
| CMS overall rating | 4 of 5 stars |
|---|---|
| Health inspection rating | 4 of 5 |
| Staffing rating | 3 of 5 |
| Quality measures rating | 3 of 5 |
| Certified beds | 70 |
| Ownership | For profit - Corporation |
| CMS certification number | 676395 |
Staffing
| Total nurse hours per resident day | 4.21 |
|---|---|
| RN hours per resident day | 0.74 |
| Nurse aide hours per resident day | 1.98 |
| Total nursing staff turnover percent | 50.7 |
| RN turnover percent | 50 |
Resident outcome measures
| Measure | Value | Unit | Period |
|---|---|---|---|
| Hospitalizations | Not available | events_per_1000_resident_days | 20250401-20260331 |
| Emergency-department visits | Not available | events_per_1000_resident_days | 20250401-20260331 |
| Falls with major injury | 6.52 | percent | 2025Q3-2026Q2 |
| Pressure ulcers | 3.83 | percent | 2025Q3-2026Q2 |
| Urinary tract infections | 1.18 | percent | 2025Q3-2026Q2 |
| Antipsychotic medication use | 15.38 | percent | 2025Q3-2026Q2 |
Health inspection citations
| Survey date | Tag | Citation | Severity |
|---|---|---|---|
| 2026-08-13 | 0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| 2026-08-13 | 0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| 2026-08-13 | 0695 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| 2025-06-26 | 0695 | Provide safe and appropriate respiratory care for a resident when needed. | E |
| 2025-06-26 | 0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E |
| 2025-06-26 | 0880 | Provide and implement an infection prevention and control program. | E |
| 2025-06-26 | 0583 | Keep residents' personal and medical records private and confidential. | D |
| 2025-06-26 | 0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| 2025-06-26 | 0690 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| 2024-05-16 | 0698 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | E |
| 2024-05-16 | 0755 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E |
| 2024-05-16 | 0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. | E |
| 2024-05-16 | 0880 | Provide and implement an infection prevention and control program. | E |
| 2024-05-16 | 0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
Penalties
| Date | Type | Amount |
|---|---|---|
| 2024-09-10 | Fine | ,995 |
| 2023-11-16 | Fine | ,443 |
| 2023-11-16 | Payment Denial |
Ownership records
| Name | Type | Role |
|---|---|---|
| KEYSTONE CARE LLC | Organization | DIRECT OWNERSHIP INTEREST |
| THE ENSIGN GROUP INC | Organization | INDIRECT OWNERSHIP INTEREST |
| NICCUM, KEVIN | Individual | MANAGING CONTROL - GOVERNING BODY |
| PARK, KEN | Individual | MANAGING CONTROL - GOVERNING BODY |
| WILSON, EDWARD | Individual | CORPORATE DIRECTOR |
| ASHTON, ANDREW | Individual | CORPORATE OFFICER |
| BURNAM, SOON | Individual | CORPORATE OFFICER |
| KEETCH, CHAD | Individual | CORPORATE OFFICER |
| SATO, AMI | Individual | CORPORATE OFFICER |
| NICCUM, KEVIN | Individual | OPERATIONAL/MANAGERIAL CONTROL |
| PARK, KEN | Individual | OPERATIONAL/MANAGERIAL CONTROL |
| PORT, BARRY | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF |
| ENSIGN SERVICES INC | Organization | ADP OF THE SNF |
| WELLTOWER OP LLC | Organization | ADP OF THE SNF |
| NICCUM, KEVIN | Individual | ADP OF THE SNF |
| PARK, KEN | Individual | ADP OF THE SNF |
Compare nursing homes in Collin County, Texas.
Source: Centers for Medicare & Medicaid Services Care Compare data. Data snapshot: October 2026. Read Our Data & Methodology. This directory does not provide medical or legal advice.